Application Specialist, Nurse Informatics

Application Specialist, Nurse Informatics

Position: Application Specialist

Job Summary:
The Application Specialist will use their healthcare business and InterSystems product knowledge to ensure that we contract and implement InterSystems products in a successful, standardized, and timely manner. They will become an expert nursing resource for customers, advising on the best solutions for implementation, minimizing customer-specific work, and liaising with various areas of the business. The role requires regular visits to customer sites and the potential for travel, with up to 5 days per week spent away from home.

Key Responsibilities:

  • Healthcare Product Implementation:
    Ensure the successful implementation of InterSystems products by assessing the customer process, advising on the best solution, and managing the implementation process.
  • Customer Support and Training:
    Become a nursing resource for customers, delivering training workshops, presentations, and strong messaging on product benefits.
  • Consultative Services:
    Advise customers on driving maximum benefits from solutions while minimizing customer-specific modifications.
  • Product Knowledge Management:
    Stay up-to-date with new product developments and product release cycles.
  • Customer Site Visits and Project Travel:
    Be available to visit customer sites and manage projects requiring regular travel, potentially spending up to 5 days per week away from home.

Skills and Experience:

Essential:

  • Excellent communication skills and experience conducting customer training workshops or presentations.
  • Strong consultative skills with the ability to articulate and communicate ideas effectively.
  • At least 3 years of experience working in healthcare and a good understanding of clinical processes.
  • Experience with EMR systems and understanding of Hospital Information, Patient Administration Systems (PAS), and Clinical Information Systems.
  • Experience working in a nursing role within a hospital environment.
  • Experience contributing to a multidisciplinary team and writing functional documents.
  • Familiarity with business process mapping and information systems.

Desirable:

  • Experience communicating with key stakeholders at various levels within healthcare organizations (government/public/private sector).
  • Experience implementing software solutions.
  • Exposure to IT services in a customer-facing role.
  • Previous experience as an Application or Configuration Specialist.
  • Knowledge of change management processes.
  • Strong computer skills and experience conducting software testing.

Education and Training:

  • University Degree:
    A degree in Nursing, with clinical specialties in ICU, oncology, or maternity being advantageous.
  • Clinical Specialty:
    Experience in clinical settings such as ICU, oncology, or maternity.
  • Proficiency in English:
    Strong written and verbal communication skills in English.
Designation: Application Specialist - Nurse Informatics
Job Type: Full Time
Job Location: Dubai - United Arab Emirates
Experience: Minimum 3 years
Company Name: AMAN HOSPITAL

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