Patient Registration Officer

Patient Registration Officer

Position: Patient Registration Clerk

Location: Hospital Location
Job Function: Administrative, Healthcare
Job Type: Full-time

Job Summary:

The Patient Registration Clerk is responsible for greeting patients and visitors, collecting necessary personal and insurance information, and ensuring an efficient and welcoming environment. This role plays a key part in managing patient data, facilitating appointment scheduling, and coordinating with medical staff to maintain a smooth patient registration process.

Key Responsibilities:

  • Patient Greeting and Interaction:
    Greet patients and visitors warmly, ensuring a positive first impression and a welcoming environment.
  • Data Collection:
    Accurately collect and verify personal and insurance information from patients, ensuring data integrity and compliance with healthcare regulations.
  • Patient Assistance:
    Assist patients in completing registration forms, providing guidance on insurance and payment options, and addressing any inquiries they may have.
  • Coordination with Medical Staff:
    Coordinate with medical and administrative staff to ensure smooth patient flow and the timely communication of registration-related information.
  • Appointment Scheduling:
    Manage appointment scheduling, cancellations, and re-scheduling to optimize patient access to healthcare services.
  • Pre-registration:
    Conduct pre-registration for upcoming procedures, ensuring all necessary documentation is collected and verified ahead of time.
  • Phone Inquiries:
    Respond to phone inquiries promptly, providing accurate information about hospital services, directions, and registration procedures.
  • Reporting:
    Generate and maintain reports on registration metrics, identifying trends and areas for improvement in the process.
  • Continuous Learning:
    Participate in training and development programs to stay updated on hospital policies, software systems, and best practices in patient registration.

Qualifications:

  • High school diploma or equivalent; additional administrative training preferred.
  • Strong communication skills and ability to interact effectively with patients and visitors.
  • Attention to detail and ability to maintain accurate records.
  • Proficiency with healthcare software systems and office tools.
  • Ability to multitask and handle a high volume of patient interactions.
Designation: Patient Registration Officer
Job Type: Full Time
Job Location: Dubai - United Arab Emirates (UAE)
Experience: Minimum 1 year

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